Q1. What if I can't find the product I'm looking for on your website?
A: You can send us the OEM number, description, and pictures of the item you need via email, WhatsApp, or WeChat.
Q2. Do you support product development?
A: Yes. We develop new items every month, and we're always open to custom development requests. You can send us a sample by express, and we'll do our best to study and develop it.
Q3. Do you have a minimum order quantity (MOQ)?
A: Yes, our MOQ varies by product. Please contact us with the specific item, and we’ll provide the MOQ details along with the quotation.
Q4. Can I order a small quantity for testing first?
A: Absolutely. We support trial orders. You can start with a small quantity to test the market or the product quality before placing larger orders.
Q5. Do you offer discounts for large or repeat orders?
A: Yes, we offer competitive pricing and additional discounts for bulk orders or loyal customers. Please reach out to us with your target quantity.
Q6. Do you offer OEM services?
A: Yes, we accept all OEM orders. Just contact us - we’ll offer competitive pricing and prepare samples for you as quickly as possible.
Q7. Can you provide packaging with my brand?
A: Absolutely. We can supply custom-branded stickers, boxes, and cartons based on your order requirements.
Q8. How do you ensure product quality?
A: We provide a pre-production sample before mass production and conduct a final inspection before shipment.
Q9. What is your sample policy?
A: We're glad to provide samples. You'll need to cover the sample fee and shipping costs upfront. However, these charges will be refunded or deducted from your future order.
Q10. Can you ship to my country?
A: We ship worldwide. Please provide your shipping address, and we'll confirm the available carriers and estimated delivery time.
Q11. What payment methods do you accept?
A: We accept TT, PayPal, Western Union, MoneyGram, Alipay, and more. A 30% advance payment is required before production begins.
Q12. How long does shipping take?
A: Delivery time depends on order quantity. Larger orders may take longer, but we prioritize efficiency and will keep you updated throughout the process. We'll also notify you promptly if any significant delays arise.
Q13. What shipping methods do you offer?
A: We support express shipping (DHL, FedEx, UPS), air freight, and sea freight. The best option depends on your order size, budget, and delivery timeline.
Q14. Do your products come with a warranty?
A: Yes. To demonstrate our commitment to quality, all products are backed by a comprehensive one-year warranty - so you can buy with confidence.
Q15. Are you a manufacturer or a trading company?
A: We are a manufacturer. This means you get factory-direct pricing, better quality control, and full customization support.
Q16. Can I visit your factory?
A: Yes, you are very welcome to visit our factory. Please schedule in advance so we can arrange a proper tour.
Q17. How do I contact your customer support team?
A: You can reach us at sales01@moton-electric.com, or on WhatsApp/WeChat at 86 18351558117. Our support team typically responds within 24 hours.
